Order processing times are between 1~2 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 2 business days following the day you placed your order. If your order has been processing for more than 3 business days, please contact us at firstname.lastname@example.org and we'll help you out.
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. Most orders placed before 11AM PST may be shipped out the same day. Depending on where you live, packages are delivered within 12 - 20 days from the date of shipment.
If you are not 100% happy or satisfied for any reason after receiving our products, we give you 15 days to get a full refund, exchange or store credit. Please refer to our Return Policy page for detailed information and procedure.